Returns
Returns & Legal Information
Returns Policy
We want you to be completely satisfied with your purchase. If you're not, we’ve made the returns and exchanges process simple and straightforward. Please review our returns policy below.
Return Eligibility
You may return most new, unused, and unworn items within 5 days from the date of receipt. The item must be returned in its original condition, including all packaging, tags, and accessories.
Exceptions:
Certain products, such as [examples: personalized items, gift cards, perishable goods, opened software, hygiene-related items], are non-returnable for safety and hygiene reasons. Please ensure to review product descriptions before making a purchase.
How to Return an Item
- Contact Customer Support: To initiate a return, please email us at acrosstp@gmail.com with your order number and reason for the return.
- Return Authorization: Once we receive your request, we will provide you with a Return Authorization (RA) number and return instructions. All returns must include this RA number to be processed.
- Prepare Your Return: Carefully pack the item(s) in the original packaging (if available). Please make sure the items are in the same condition as when you received them.
- Ship Your Return: Return the item(s) to the address provided with your RA number. For your protection, we recommend using a trackable shipping service to return your item(s). Shipping costs for returns are the responsibility of the customer, except for defective or incorrect items.
- Refund Processing: Once your return is received and inspected, we will issue a refund to your original method of payment. Refunds may take 7 business days to process, depending on your bank or payment provider.
Exchanges
If you wish to exchange an item for a different size, color, or product, please follow the return process outlined above and request an exchange. We will send you the replacement once the returned item is received and inspected.
Exchanges are subject to availability. If the item you wish to exchange for is out of stock, we will issue a refund instead.
Damaged or Defective Items
If you received a damaged or defective product, please contact us within 2 days of receiving your order. We will provide you with a prepaid return label, and once we receive the item, we will either send you a replacement or issue a full refund.
To expedite the process, please provide a photo of the damaged or defective item when contacting us.
Non-Returnable Items
Certain products cannot be returned for various reasons, including:
- Personalized or custom-made items
- Gift cards
- Intimate apparel or swimwear (unless defective)
- Perishable goods (e.g., food, flowers)
- Downloadable software or digital products
If you're unsure whether your item is returnable, please feel free to contact us before making a purchase.
Legal Information
By using our website and purchasing products or services from us, you agree to the following terms and conditions. Please read the legal information below carefully.
1. Terms of Use
These Terms of Use govern your use of our website and services. By accessing and using our website, you agree to comply with and be bound by these terms.
Prohibited Activities:
You agree not to engage in any activities that could harm the website, such as:
- Violating the rights of others (e.g., infringement of intellectual property)
- Attempting to gain unauthorized access to the website or accounts
- Using malicious software (e.g., viruses, malware) or unauthorized bots
2. Privacy Policy
We are committed to protecting your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our website, you consent to the practices outlined in our Privacy Policy.
3. Limitation of Liability
We make every effort to ensure the accuracy and quality of our products and services. However, we do not guarantee the absence of errors, and we cannot be held responsible for any indirect, incidental, or consequential damages arising from the use of our products or services.
In the event that any product or service provided by us is found to be defective, our liability is limited to the total amount paid for that product or service.
4. Product Descriptions and Availability
We strive to provide accurate product descriptions and availability information. However, we do not warrant that product descriptions, pricing, or availability are error-free. If a product is priced incorrectly or unavailable, we reserve the right to cancel or modify your order as necessary.
5. Shipping & Delivery
We aim to fulfill all orders in a timely manner; however, we are not responsible for delays caused by shipping carriers, customs processing, or other unforeseen circumstances. For more details, please refer to our Shipping Policy.
6. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of United Kingdom Any disputes arising out of these terms shall be resolved through binding arbitration or in the appropriate courts in United Kingdom.
7. Intellectual Property
All content, including but not limited to text, images, logos, graphics, and software, on this website is the property of ATP and is protected by intellectual property laws. You may not use, copy, or distribute any of our content without express permission.
8. Modifications to Terms
We reserve the right to modify these Terms and Conditions at any time without notice. Any changes will be posted on this page, and the updated terms will apply to all transactions after the date of posting.